Terms of Sales

1 – APPLICATION OF THE GENERAL CONDITIONS OF SALE AND DEFINITIONS

These general conditions of sale (the "GTC") are concluded between, on the one hand, https://benb-collection.com/ ("the Website") published by the company BEN B SAS, whose registered office is located at 10 rue de Penthièvre 75008 PARIS, registered with the Paris RCS under number 92222193200010, intra-community VAT number FR89922221932, and on the other hand, any person (“the Customer”), wishing to make a purchase on the website https ://benb-collection.com/

Any reference to “we” or “our” in the context of the T&Cs refers to the company BEN B SAS and any reference to “you” or “your” refers to you as a user of the website.

Please read these T&Cs carefully before using the website and making a purchase. Any order placed on the website implies that you agree to be subject to these GCS by clicking on the button "I have read and accept the general conditions of sale".

BEN B SAS reserves the right to adapt or modify these T&Cs at any time, the version of the T&Cs applicable to any sale being the one appearing online on the website at the time of the order.

2 – PURPOSE:

These T&Cs are intended to define the terms and conditions for placing orders for payment, delivery and also after-sales service between the website https://benb-collection.com/ and the customer.

3 – WEBSITE INFORMATION AND ACCESSIBILITY

The website is open to all users of the Internet network in principle accessible 24/7, except for interruption, scheduled or not, by us or our service providers, for the purposes of its maintenance or in cases of force majeure. BEN B SAS cannot be held responsible for any damage, whatever its nature, resulting from the unavailability of the website.

Also, we are exonerated from any responsibility related to anomalies, errors or bugs because we cannot guarantee that the website functions without failure or interruption.

4 – PRODUCTS

All products for sale on our website are offered within the limits of available stocks. We take particular care in the presentation of products to best satisfy customer information. However, it is possible that minor variations may appear in the photographs of the products offered. Our responsibility cannot be engaged.

5 – REGISTRATION ON THE WEBSITE

To be able to place an order on the website, the customer can register, by creating an account grouping together the user's information. The customer receives a registration confirmation e-mail. When creating his account, the customer must ensure the accuracy and completeness of the data he provides. The customer who does not create a customer account must fill in his personal information to validate his order and shipping address. In any case, the customer is required to always update his personal information. In the event of an error in the wording of the recipient's contact details, we cannot be held responsible for the impossibility of delivering the products. By registering on the website, the customer declares that he is of legal age and has the legal capacity to contract.

BEN B SAS may delete the customer's account at any time, for any reason, at its sole discretion.

6 – ORDER PROCESS

The customer can choose items from our product range and put them in his "Basket" by clicking on the "Add to Basket" button. By clicking on the "Order" button, the customer initiates the process of purchasing the products appearing in his Basket, comprising successive stages leading to the validation of the order. Before finalizing his order, the customer can at any time view and modify the details of the selected products. A confirmation email summarizing the order (products, price, quantity) will be sent to the customer.

We reserve the right to withdraw any product displayed on the Website at any time and to replace or modify any content or information appearing on the latter. Despite our best efforts to meet our customers' expectations, we may refuse to process an order after sending the customer the confirmation email summarizing the order.

7 – PRICE AND TERMS OF PAYMENT

The prices of the products are indicated on the website in euros, all taxes included, excluding postage. The total price of the order (all taxes and shipping costs included) is indicated at the final stage of validation of the order. All prices displayed are calculated with value added tax (VAT) applicable in France included, which may be different depending on the country of invoicing. Regarding sales outside the European Union, customs clearance, payment of various duties or taxes are the responsibility of the customer.

We reserve the right to modify our prices at any time, but the products will be invoiced on the basis of the prices in force at the time of registration of the order, subject to availability. The products are payable in cash when the actual order is placed. Payment for purchases is made by credit card or PayPal. The Customer expressly acknowledges that the communication of his credit card number to BEN B constitutes authorization to debit his account up to the price of the products ordered. If necessary, a notification of Order cancellation for non-payment is sent to the customer on the email address provided by the customer when registering on the Website.

All transactions are secured using SSL encryption, guaranteeing you both the identity of the payment organization and the confidentiality of the data.

8 – SHIPPING AND DELIVERY

The shipping costs for any order placed in Metropolitan France are fixed and indicated by the seller in the form completed when ordering. The announced deadlines are calculated in working days.

The company BEN B SAS delivers orders in stock within a maximum period of 12 (twelve) working days for delivery in Metropolitan France, this period being counted from the day after the validation of the order. The day after a collection is put online, the delivery time may be increased by 5 (five) days, given the volume of orders. For pre-orders, the delay will be announced at each launch of pre-ordered capsules.

We cannot be held responsible for the delay in delivery not being our fault or justified by a case of force majeure (as defined below).

If the delivery time is exceeded, the customer may request the cancellation of the sale and obtain, within a maximum period of 14 (fourteen) days, the reimbursement of the sums paid on the occasion of the order. We cannot be held responsible for the harmful consequences resulting from a delay in delivery, only reimbursement of the product by BEN B SAS being possible to the exclusion of any other form of compensation.

The verification of the goods by the buyer must be carried out at the time of their taking over. In the event of damage or missing items, complaints about apparent defects or the non-compliance of the product delivered, the buyer will issue clear and precise reservations which he will notify within three days of the date of delivery by writing to the seller or carrier. It will be up to the buyer to provide any justification as to the reality of the anomalies noted.

9 – RIGHT OF WITHDRAWAL

Any customer has 14 days to exercise his right of withdrawal, without having to justify reasons, nor to pay penalties, with the exception of return costs. This period is extended until the first following working day, if it expires on a Saturday, a Sunday or a public holiday.

The product must be returned in its original condition and packaging, new, unwashed, to the following address: 13C rue Berthelot 91450 Soisy sur Seine.

IMPORTANT : If you notice defects on the item ordered (stains, poor workmanship, or other problem), please inform our customer service immediately before carrying out any experiment, whatever it may be (washing, adding stain-removing products , rinsing etc.)

If the customer fails to comply with these T&Cs, we reserve the right not to refund the products concerned.

10 – RETURNS, EXCHANGES AND GUARANTEES

If within 14 days from the date you received your package you are not satisfied with your order, you can return it to us in order to exchange it. All you have to do is send it back to us at the following address: 13C rue Berthelot 91450 Soisy sur Seine. Please note that return costs are the responsibility of the customer, with the exception of defective products or products that do not comply with the order.

All packages must be accompanied by the return notice which can be downloaded from the "Delivery I Returns" tab on the site. Please indicate the reason for the return. Upon receipt of the package, we will refund it.

Refunds will be made on the merchandise, excluding the initial shipping costs.

The seller will take the greatest care in the execution of the order and the quality of the products. In the event of a defect recognized by the seller, the latter's obligation will be limited to replacement within the limits of available stocks or to reimbursement of the defective quantities, without further compensation. Excluded from the warranty are defects and damage resulting from storage, handling, transport or use in abnormal or non-compliant conditions with the nature, the prescriptions, the suitability for use of the product.

11 – APPLICABLE LAW

The T&Cs are governed by French law. Any dispute relating to the interpretation of these GCS, the execution or the termination of a sale, is submitted, in the absence of an amicable agreement, to the legally competent courts.

12 – PERSONAL DATA AND COOKIES

In accordance with the provisions of law n ° 78-17 of January 6, 1978 relating to data processing, files and freedoms, the site has been declared to the CNIL (Commission Nationale Informatique et Libertés) under the number 1929883v0.

All the information in your account is only used in the context of your commercial relationship with https://benb-collection.com/ . This information is never shared with third parties or resold. Finally, your banking information is never in our possession. Transactions are entirely processed by the secure payment module of our banking partners.

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